So, I really don't have anything much to write about right now....so, I'm going to vent for a minute! Everyday I am more and more amazed at how awful people can be. Now, all of you that work retail will have similar stories I'm sure. I just wanted to share with you a few of the stories of people that I or one of my coworkers have encountered on our "adventures" at Best Buy.
*Note...these stories are absolutly true!
1. One day a lady came in and told us that she never received her TV (42" Plasma TV) that was supposed to be delivered. Upon inspection of the receipt the TV had been purchased THREE YEARS AGO!!! She said she was walking past the room that the TV was supposed to go in and noticed that it wasn't there. How do you not realize that you never got your TV??? Needless to say there was nothing we could do for her because of the recidulous time frame! "Here you go ma'am, a new TV, sorry for the inconvinence!"
2. Another lady came in very upset that she never received her digital camera. Again the receipt was dated back one year! She said she never thought about it and put the bag in her closet and pulled it out to go on vacation and noticed there was no camera! The only other thing she purchased was a memory stick. The weight difference is considerable, so to pick up your bag off the counter and not notice that you only had a memory stick in there....I don't think so! So, of course she gave us a huge fit (I thought "your kids would be so proud to see you right now") and swore up and down that she would never shop at Best Buy again. About 2 hours later she returned to apologize....she found her camera in the closet! :)
3. Here is a list of things that have been thrown (not tossed....thrown) at us. DVD's (too many to count), CD's (too many to count), a bag of licorice, a vacuume (I'm not joking on this one....he really did throw a vacuume!), numerous cables, Ipods, and even a printer. We always joke at work that a helmet should be part of the dress code.
4. I had one guy tell me that if I ever worked for him he would fire me. I calmly responded that that would never be a problem because I would never work for him.
5. Another guy told us for the 10th time that he would never come back (they always come back) and I told him it sounded like a win/ win situation!
6. One lady told another of my employees that she was going to "bring a gun in and put Logan on the map". Can you say "restraining order"? Of course we called the cops on that one!
7. Speaking of cops I believe we have called the cops on at least 4 customers in the last couple months.
8. One last favorite. One elderly lady came in and cussed up a storm to one of my employees. I didn't realize elderly ladies used the F word! She was also one that said she would never be back. Well, this employee happened to be in a temple session the next night with this same lady. He made a point to go talk to her and say "do you remember me? Cause I will never forget you!". Probably not the most appropriate time to bring that up. But she still continues to shop at Best Buy and everytime she comes in this employee of mine seeks her out and says "Your back! Glad to see!!". Ya, he's kind of a smart ass!
So, your probably thinking "Geez, Best Buy must have horrible customer service!". This just isn't the case! Our store actually has one of the highest ratings in the company in customer satisfaction! All of these stories are from people that are just complete idiots and think the world revolves around them! These are the people that unless you roll out a red carpet when they enter the store than they are mad! With everyone of these stories there are people waiting in line behind them that comment on how silly they were! I am constantly amazed at the fits that ADULTS throw! It would be no different than if they laid down on the floor kicking their feet and pounding their fists. I wish we could video just how ridiculous these people are and send it out to their families! Maybe they could watch it for family home evening and have a lesson on how to act in public!
So, the lesson I hope everyone learns is this....you catch more flies with honey! When people come in and treat us like the human beings that we are we are more likely to find that loop hole in the policy to help you out. But when you come in stone cold and pissed off....well, looks like there isn't a whole lot we can do- and you may even have to be escorted out! :)
3 years ago
11 comments:
This is hilarious! People are so incredibly ridiculous! Mark me down for the dvd's being thrown at me! Prison Break Season 1 right to the breasts!
You have a fun job ames. I'm jealous. Really I am.
Goodbye. That's my very polite goodbye, I'm working on it.
Wow! There were a couple in there that I hadn't heard. Very, very funny! You have to tell me who more about that elderly lady. I want to know what she said and who was the employee that talked to her in the temple? That is priceless!
Ha. ha. ha... wow it is so sad that you and I can sit down with a top that with retail stories!!! would you mind if I copy this blog and bring it into to Target. It would make my guest service team feel soo much better!!!! I too have lost faith in a lot of people. I about die when people throw a fit right in front of there own children!( no editing on explitives, and yet they wonder where "little suzy" gets the attitude from!) one day I will have to tell you about the Cat litter story......I loved your rant. Rant on girl... pee my pant hilarious!
Are you sure you should be working retail instead of journalism? You are hilarious! OK... the stupidity of people is not hilarious, but the way you descibe them is! I think I need to make you take 4 IB Profin each day when you drop off Simon before heading off to work. :)
Sounds like you need a seriously fun day off! How bout Park City in 4 DAYS! Thanks for the laugh!
Amy, funny people and working in customer service.. I have a few funny stories about working at Convergys, but I hate to remember that job. Anyway, Kellie and I were thinking of planning a cousins ladies lunch sometime.. I think it's a great idea. We'll have to actually follow through. Bre is a close friend from high school.. how do you know her?
You are too funny! It is amazing the lengths people will go too.
I laughed so hard, thanks, I needed a good laugh today! People seriously amaze me. I get so frustrated when I go out in public, because these people are all over the place. Don't you just want to go up to them and say "Where is your mother?" I dare ya to on the next one!
That's hillarious. I actually bought a little gadget that sounds like a missle firing then explodes to help me deal with stupid people (my previous method was not always appropriate)=). It may sound stupid but lining someone up and pushing that button when someone cuts me off and imagining that car blowing up is extremely satisfying.
I can believe every story. I always wonder if one day some one will come into Icon and and have a "special" moment.
I dont know why people need to act like that. You will always get more if you give respect.
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